Welcome to Kheyoot! We’re committed to providing you with a smooth and satisfying shopping experience. Please review our shipping policy for all the details on how we deliver your favorite products right to your doorstep.
1. Shipping Locations
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We currently ship across the United Arab Emirates and select international destinations.
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If you are outside these regions, please contact us at info@kheyoot.com to inquire about special shipping arrangements.
2. Processing Time
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All orders are processed within 1–3 business days (excluding Fridays and public holidays).
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During peak seasons or sales events, processing may take up to 5 business days.
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You will be notified promptly in case of any unexpected delay.
3. Delivery Time (UAE)
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Standard Shipping: 1–3 business days.
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Express Shipping (if available): Same-day or next-day delivery in select areas.
Note: Delivery timelines are estimates and may vary due to location, courier availability, weather, or holidays.
4. Shipping Costs
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Shipping fees are calculated at checkout based on your location and the selected delivery method.
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All shipping charges will be clearly displayed before payment.
5. Order Tracking
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Once your order is shipped, you will receive a confirmation email and/or SMS with a tracking number to monitor your shipment’s progress in real time.
6. Shipping Issues (Damaged, Incomplete, or Lost Orders)
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If your order arrives damaged, incomplete, or incorrect, please contact us at info@kheyoot-ae.com within 24 hours of delivery.
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Include your order number and a clear photo of the issue to help us resolve it quickly.
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In the case of lost packages, we coordinate with our shipping partners to investigate and resolve the issue.
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We act in accordance with UAE Consumer Protection Law, which may include a refund or replacement when necessary.
7. International Shipping
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We offer international shipping to selected countries.
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Customs duties, VAT, and import taxes (if applicable) are the customer’s responsibility and vary by destination.
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Delivery times for international shipments may differ based on customs processing.
8. Contact Us
For any questions, order concerns, or support needs, we’re here to help:
📧 Email: info@kheyoot.com
🕒 Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Gulf Standard Time)
Thank you for shopping with Kheyoot!
We value your trust and are committed to delivering high-quality products with reliable service.
