Return & Exchange Policy – Kheyoot
At Kheyoot, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make returns and exchanges as simple and hassle-free as possible.
1. Eligibility for Returns
-
Return Window: Items may be returned within 5 days of the delivery date.
-
Item Condition: Products must be unused, unworn, and returned in their original packaging with all tags intact.
-
Non-Returnable Items: Items that are damaged, altered, or show signs of wear are not eligible for return.
2. Exchange Policy
-
Request Period: Contact us within the 5-day return window to request an exchange.
-
Availability: Exchanges are subject to product availability.
If the requested item is not in stock, you may choose:-
A refund
-
Another product of equal value
-
3. How to Return or Exchange
-
Contact Us:
Email us at 📧 info@kheyoot.com with your order number and reason for return or exchange. -
Follow Instructions:
Once your request is approved, you will receive detailed return shipping instructions. -
Shipping Costs:
Return shipping fees are the customer’s responsibility, unless the item is defective or we sent the wrong product.
4. Refund Policy
-
Processing Time:
Refunds are processed within 10–15 business days after we receive and inspect the returned item. -
Refund Method:
Refunds are issued to the original payment method used at checkout. -
Shipping Fees:
Original shipping fees are non-refundable, unless the return is due to an error on our part.
5. Damaged or Defective Items
If your item arrives damaged or defective:
-
Contact us immediately at 📧 info@kheyoot.com
-
Include:
-
Your order number
-
Clear photos showing the damage or issue
-
We will arrange a replacement or provide a full refund, free of charge.
Need Help?
For any questions or concerns regarding your return or exchange, please reach out to our customer care team:
📧 info@kheyoot.com
🕒 Response Time: Within 24–48 business hours
Thank you for shopping with Kheyoot!
We are honored to serve you and are always here to ensure a smooth and satisfying experience.
